Customer Service

Privacy Notice

This privacy notice is part of the Website www.eikishow.com use.

Responsibility

EIKIShow.com is a store developed by EDTKA ITO S.A. de C.V. We are an anonymous society of variable capital and we are located at Aconcagua #100, Fraccionamiento Montebello, Postal Code 37680, in the city of Leon, Guanajuato, Mexico. Our phone number is +52 (477) 772-56-61.
Respecting customers’ information and keeping all personal information and data secure is a top priority of EDTKA ITO S.A. de C.V. Therefore, EDTKA ITO S.A de C.V. will inform customers what kind of information is collected, and how it is stored, used, and protected.
The person responsible for data protection is Ms. Ma del Refugio Guerrero García. You can contact him by email at: edtka_ito_2@hotmail.com

Personal Data

At EDTKA ITO S.A. de C.V., we collect information from several areas of each website. The information requested on each site is independent and is stored in separate data bases.
The information should be minimal, accurate, and complete. The user will answer at any moment for the information provided. Under no circumstances is EDTKA ITO S.A. de C.V. responsible for any information.
Full name, e-mail address, phone number, and address are among the information requested by www.eikishow.com in the contact information form and order form.

Cookies: What are they and how are they used?

A cookie is a piece of information that is sent from a website to a user’s computer. Cookies are stored on the user’s hard drive to determine the user’s preferences when he or she uses our website, and to track users’ activities on our websites.
In some sections of our websites, we require users keep cookies activated because some of the sites’ functions requires them. Cookies allow us to do three things: First, cookies recognize customers when they access our website so we can offer a personalized experience. Second, cookies allow us to know the personal configuration specified by the user. For example, to detect bandwidth that the user selected when logging in to our websites. And finally, cookies are used to calculate the size of our audience and measure the traffic parameters. Cookies allow users to take advantage of the most useful elements of our sites, so we recommend you keep them activated.
Cookies will be used to identify a user only if he or she is suspected of fraudulent activities. The help button for cookies is located in the tool bar of the navigation bar.

Information use

The information requested allows EDTKA ITO S.A. de C.V. to contact users and potential customers from www.eikishow.com whenever necessary to complete orders.
EDTKA ITO S.A. de C.V. will also use the information to provide efficient service and enhanced customer service, inform about our new products and/or services that are relevant to the customer, and afford commitments to the customer.

Limits of information use and disclosure

EDTKA ITO S.A. de C.V. does not share information compiled by our promotion and notification program. Our email advertisements are sent only to customers who’ve requested them. This request can be modified or revoked by the user at any time. In these emails, we will occasionally include promotions from our commercial partners.

Access, rectification, cancelation and opposition rights.

The personal data provided by the user will be in his or her profile. The user can access or modify this profile at any time using his or her customer number or by sending an e-mail to edtka_ito-2@hotmail.com. The user also can void information or cancel the file by calling +52 (477) 772-56-61. EDTKA ITO S.A. de C.V. recommends maintaining up-to-date profile information to help us provide better personal service.

Information transfer to third parties

EDTKA ITO S.A. de C.V. transfers information only to web-hosting enterprises to update and manage our websites.

How does EIKI protect my credit information?

EDTKA ITO S.A. de C.V. does not process or collect any financial information such as credit card numbers, social security numbers, or account statements.
All sales transactions are made through third parties such as PayPal.
To learn about PayPal’s privacy policies, please follow the link below:
https://cms.paypal.com/mx/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=es_XC

Protection

Data confidentiality and security for the information provided during online purchases will be protected by a secure server under the Secure Socket Layer (SSL) protocol. All pieces of data are encrypted to ensure security.
To verify the site is operating in a safe environment, please be sure that the letter “S” appears in the navigation bar. For example: https://
Even using the most advanced security tools, we are not able to guarantee 100% protection. Upon receiving your information, we will do our best to keep it safe.

Privacy notification changes

We reserve the rights to make any modifications or updates to the present privacy notice. The modifications will be publicly available through visible displays in our facilities and customer service centers, on our website www.eikishow.com, and upon request via e-mail. Last privacy notification change: Feb. 13, 2013.

Acceptance of terms

This Privacy/Confidentiality statement is in accordance with the terms and conditions of EDTKA ITO S.A. de C.V., as displayed on its websites, which forms a legal agreement between the user and EDTKA ITO S.A. de C.V.
By using any EDTKA ITO S.A. de C.V. services, it is implied that the user has read, understood and agreed to all the terms mentioned above. If not, do not provide by any means any personal or credit information to any website owned by EDTKA ITO S.A. de C.V.

Sales and Shipping Notice


1. Finalization of agreements

This agreement between EDTKA ITO S.A. de C.V. and the Customer is understood to be finalized with confirmation of the order by EDTKA ITO S.A. de C.V. according to the procedures and terms indicated here. Finalization of agreements implies the Customer has examined and fully accepted these general sales terms. Once the online purchase has been made, please print or save an electronic copy of the receipt and these general sales terms.

2. Prices

The Customer may only purchase products from the online catalogue that appear online at www.eikishow.com as described in the relevant information forms at the moment the order is sent. The order will be processed when the Customer receives confirmation that payment for the order has taken place. Order receipt will be confirmed by EDTKA ITO S.A. de C.V. via e-mail to the address provided by the Customer. This confirmation message includes the date and hour the order was carried out and an order number to use in all further communications with EDTKA ITO S.A. de C.V. regarding the purchase. The message reiterates all the data provided by the Customer, all information related to the essential characteristics of the goods, the price, payment terms, delivery procedures and charges, and applicable taxes. The Customer must check the correctness of this data and promptly notify the company of any corrections according to the procedures described in this document. EDTKA ITO S.A. de C.V. will promptly notify the Customer in the case of an order not being accepted.
Products are sold at the list prices valid the moment the order is placed by the Customer, plus delivery charges calculated at that time.

3. Shipping procedures

Orders from Mexico and foreign countries are processed by FedEx. Shipments made to certain countries may be subject to import duties and/or taxes, which are levied once your package reaches your country. EDTKA ITO S.A. de C.V. does not know the amount of such taxes and is not responsible for them in any way.

4. Payment terms

Customers may pay for orders by bank transfer (in which case, the Customer must contact EDTKA ITO S.A. de C.V. Customer Service before buying anything). Credit card transactions are handled through Paypal, but you don’t need a Paypal account to make an order – any credit card will do. When you place your order, you will be redirected to the secure Paypal website. You will receive an email confirmation when we have received your payment. If the Customer exercises the right of withdrawal, according to the procedures set out below in point number 6, the amount previously charged by the operator of the credit card shall be credited to the bank current account specified by the Customer, with the exclusion of shipping charges that have already been incurred.

5. Returns and withdrawals

If the Customer is a consumer (a person who purchases the goods for purposes that do not relate to his or her own professional activity, or rather, without specifying so in the order form to EDTKA ITO S.A de C.V.), he or she is entitled to withdraw from the purchase contract for any reason without explanation and without any penalty, without prejudice to what is specified in the following point.
To exercise this right, the Customer must send EDTKA ITO S.A. de C.V. a written notice of this intention within 10 business days of date of receipt of the goods. This notice must be sent by registered letter with return receipt addressed to: EDTKA ITO S.A. de C.V., Aconcagua #100, Fracc. Montebello (operative headquarters), León Gto, Mex. C.P. 37680
Notice can also be made by telegram or e-mail sent within the aforementioned term of 10 business days and followed by confirmation by registered letter with return receipt, sent within the following 48 hours. Once the above-mentioned withdrawal notice has been received, the EDTKA ITO S.A. de C.V. Customer Service shall promptly give the Customer instructions for return of the goods which must be received by EDTKA ITO S.A. de C.V. within 10 days of the date of authorization.
The right of withdrawal is in any case subject to the following conditions:
• the right shall apply only to the entire purchased product;
• the goods purchased must be whole and returned in their original packaging, complete in all their parts (including packaging and documentation, if applicable);
• in no case shall labels or adhesive tapes be applied directly onto the original product package;
• shipping charges for return of the goods are to be charged to the Customer;
• shipment, until confirmed that our warehouse has received the product, is entirely the responsibility of the Customer.
If the goods are damaged during transport, EDTKA ITO S.A. de C.V. shall notify the Customer thereof within the 5th day of receipt of the goods at our warehouse, so as to permit the Customer to promptly give notice to the carrier he or she selected and obtain refund of the value of the goods, if insured. In this case, the product will be made available to the Customer for return, simultaneously canceling the request for withdrawal. EDTKA ITO S.A. de C.V. is in no way responsible for damages, theft, or loss of goods.

6. Privacy

When the right of withdrawal is cancelled, EDTKA ITO S.A. de C.V. shall return the purchased goods to the Customer, charging him or her for shipping. All claims must be addressed to: EDTKA ITO S.A. de C.V., Aconcagua #100, Fracc. Montebello, León, Gto, Mexico, C.P. 37680
We hereby inform that the personal data provided by the Customer to EDTKA ITO S.A. de C.V. are processed by the company, including by automated procedures, and introduced into the customer archives. They are necessary for conclusion of a contractual relationship and for all following procedures of a civil, tax, or managerial nature. Provision of data is facultative. Failure to provide, however, makes it impossible to stipulate a contract. The owner of data processing is EDTKA ITO S.A. de C.V., with registered office in Aconcagua #100 Fracc. Montebello. We inform you that the Customer shall be entitled, among other rights, to obtain: confirmation of the existence of personal data concerning him or her; cancellation, transformation into an anonymous form, or blockage of data that has been processed in breach of the law; update to, correction to, or completion of data. The Customer may exercise these rights by contacting edtka_ito_2@hotmail.com.
Regarding uninsured shipments: When the product arrives at the warehouse, it will be inspected to evaluate any damages or tampering not caused by shipment. Whenever the original packaging and/or packing are damaged, EDTKA ITO S.A. de C.V. shall deduct a percentage from the refund, in any case not greater than 10% of the value of the refund, as compensation for restoration costs.
S.A. de C.V. shall refund the Customer the full amount that has already been paid, with the exclusion of shipping charges, by bank transfer within 14 days of return of the goods. In this case, the Customer must promptly provide bank data in order to obtain refund. EDTKA ITO S.A. de C.V. will refund the customer the entire amount except for the freight charges within 14 days of receipt of the returned material.
Right of withdrawal is totally cancelled, due to lack of the prerequisite of the wholeness of the goods (packaging and/or its contents), in cases when EDTKA ITO S.A. de C.V. ascertains that: the original internal packing and/or external packaging are missing, accessory product components are missing, and/or the product was damaged by causes other than transport.

8. Applicable Law

This contract is governed by all applicable Mexican law.